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Virtual Assistants Make Businesses More Resilient Amidst COVID-19

Here's why Virtual Assistants and the businesses utilizing their services have turned out to be better prepared for the disruption caused by COVID-19.

The coronavirus pandemic has hit all industries hard and forced organizations to adapt. Many, particularly non-essential businesses, have had to downsize their operations, temporarily close their physical establishments, or switch to home-based operations (for those capable of doing so). This has proven to be quite challenging for many. But Virtual Assistants and the businesses utilizing their services have turned out to be better prepared for the disruption. So, why is this the case, and how can more businesses utilize VAs to weather the storm? 

Virtual Assistants Are Adaptable and Agile 

In the case of VBN, aside from shifting to work from home operations, business still continued on as usual. This new normal is still very much like how we conducted our work beforehand. The only difference is that now the dining room fridge is just a few feet away from the Virtual Assistants’ workspace. Nonetheless, the resources, work processes, and activities all remain as they were. Adaptation occurred seamlessly. 

In short, our Virtual Assistants adapted with minimal disruption. 

Each VA already has the individual initiative and meticulousness. They already operated independently with minimal supervision. At the same time, they routinely collaborate with each other and clients seamlessly whether they’re in the same room or halfway around the world. The latter is thanks to the tools and resources, such as the Cloud, that VAs routinely utilize. 

On the other hand, more traditional businesses might struggle with shifting to remote workforces, transferring their data and processes online or into the Cloud and familiarizing their people with new tools.  All this costs precious time and effort, taking longer to set up and impeding their total output.  

Multi-Role Capabilities

Traditional businesses might wind up shorthanded if employees aren’t equipped to work from home. Furthermore, this means their remaining staff has to pick up the slack. And for most, that isn’t as easy as it sounds. 

Whereas Virtual Assistants routinely juggle a wide variety of tasks, from secretarial roles to content creation to data entry. Each VA can handle the role of multiple traditional employees. So businesses using their services can simply let them fill in any gaps in their workforce.

Taking The Lead For Their Clients

Virtual Assistants’ familiarity with online tools makes them uniquely able to help their clients make the jump. This time setting up that online store might be a virtual lifesaver for a client’s enterprise. 

Online business will be more frequent as customers maintain social distancing. With this shift to e-commerce, Virtual Assistants will play an even greater role in managing emails and messages from not only customers but also from the rest of the staff now working from home. The same goes for creating various forms of engaging online content. 

Again, clients with more traditional setups might get swamped or overwhelmed by this radical transition. While businesses utilizing VAs are better positioned to stay afloat. 

The Cost Factor

Outsourcing or geoarbitrage allows businesses to reduce costs. And due to the coronavirus crisis, they will definitely have to tighten their belts. Thankfully Virtual Assistants provide a wide variety of quality services while allowing them to reduce their expenses. 

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