Our Services
We are always looking for experienced, committed individuals to join our team. We offer an exceptional work environment, excellent training, and opportunities for professional development. Explore our openings below and apply today to launch your career at Aldesa BPO.
CONTACT CENTER
Aldesa connects strategy and execution between Sales and Operations Planning by anticipating growth, customer needs and technology innovation to deliver world class customer support.
Anticipating growth, customer needs,
and technology innovation
We work closely with our customers to define brand, culture and customer demographic to tailor our delivery and drive brand enhancement. Our people are yourpeople and your customer is our priority!
CUSTOMER CARE
- New Product Set Up, Account Management and Cross Sales
- Billing Explanations or Payment Applications
- Critical Customer engagement at Key Milestones in the Customer Relationship (e.g., welcome calls, satisfaction checkups, contract anniversary, etc.)
CONTACT CENTER
Aldesa connects strategy and execution between Sales and Operations Planning by anticipating growth, customer needs and technology innovation to deliver world class customer support.
Anticipating growth, customer needs, and technology innovation
We work closely with our customers to define brand, culture and customer demographic to tailor our delivery and drive brand enhancement. Our people are your people and your customer is our priority!
CUSTOMER CARE
- New Product Set Up, Account Management and Cross Sales
- Billing Explanations or Payment Applications
- Critical Customer engagement at Key Milestones in the Customer Relationship (e.g., welcome calls, satisfaction checkups, contract anniversary, etc.)
TECHNICAL SUPPORT
Multilingual highly complex support delivered across a variety of channels, aided by automation and customer self-help platforms
Product support solutions across the complete customer lifecycle from installation and activation to parts and field support.
Product support solutions across the complete customer lifecycle
Rapid and highly effective support, account and case management solutions that aid in augmentation and retention, decrease operating expenses, and optimize the CX
We support multiple tiers of service:
Level 1 – Standard technical issues through proven processes;
Level 2 – Complex and escalated issues requiring more sophisticated troubleshooting procedures;
Level 3 – Support for scheduling in home field service upgrades and fixes.
SALES
- Lead Generation and Appointment Scheduling
- Cross-Selling and Up-Selling
- Customer Retention and Loyalty Management
- Accounts Receivable Management
CREDIT & COLLECTION
- Our experienced Accounts Receivable Management team quickly contacts customers
- Identify the cause of non-payments and implements a contingency payment plan
- First-party collections
- Third-party collections
- Primary and secondary recovery services
HOW CAN WE HELP?
Get in touch with us or check out our services.
ALDESA a strategic partner and sole source provider to one of the fastest growing commercial and residential security and home automation companies in the United states, Alder (Alder.com). Alder has been in business for 10 years and is one of the largest privately held, residential security companies in the United States, bringing solutions and enhancing customer experience during each interaction.
Unit 501 5th Floor, Tech Tower Building, Sumilon Road
Cebu City, Cebu Business Park
Region VII, Philippines, 6000
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